FAQs
WHAT IS YOUR RETURN POLICY?
We truly believe our products are the best out there, and we fully stand by their quality. If for some reason you don’t feel the same way, email support@blackwolfnation.com. If you are not satisfied, you may return the products within 30 days of delivery.
WHERE DOES BLACK WOLF SHIP?
If you live in 1 of the 50 states in the USA, Puerto Rico, or Polite USA (Canada), we are ready to box up some Black Wolf and send it your way!
DO YOU SHIP INTERNATIONALLY?
Only if you count Alaska, Hawaii, Puerto Rico or Canada as international, which some people probably do, but we don't. Are we ever going to ship outside of Canada and the US? We hope so! Keep an eye on our website for the latest news.
WHEN WILL MY ORDER SHIP?
The magic begins at our secret warehouse in an undisclosed location (it’s in Florida, shhhh). If you order before 2pm EST, we’ll pack it that day. Anything received after 2pm EST, we’ve got you the very next day. We don’t wait around, because you need this product in your life.
And we’ll keep you posted – you’ll receive notification emails, including one with a tracking number, as soon as your order ships.
I’M HAVING TROUBLE TRACKING MY ORDER.
Occasionally, a carrier takes one or two business days to register a shipment status, which can be confusing, BUT you should start to see tracking information kick in soon. If your tracking number isn’t updating or working at all, shoot an email to support@blackwolfnation.com and we’ll happily look into it.
I LIVE IN ALASKA/HAWAII/PUERTO RICO. HOW LONG DOES SHIPPING TAKE?
Shipping to Alaska, Hawaii or Puerto Rico does tend to take a little bit longer than usual. Expect your order to arrive in 5-7 business days. Sure, it’s a longer wait, but you can do it! We believe in you!
HOW CAN I EDIT MY SHIPPING ADDRESS?
Made a mistake, huh? It happens. Especially if you have really big thumbs and a tendency to mash keys. If your order is shipping to an incorrect address, just let us know by emailing support@blackwolfnation.com and we’ll sort you out. We got you.
CAN I MAKE CHANGES TO MY NEXT SUBSCRIPTION REFILL?
Yes – you are in complete control and can easily pause, add/remove items, change subscriptions cadence, or cancel anytime! You do you.
IS BLACK WOLF BLACK OWNED?
We are not black owned. You can check out our story and learn more about our Founders Alex and Sam, here. It's pretty cool! https://blackwolfnation.com/pages/our-story-1
WHAT’S IN THE BODY WASH?
Black Wolf’s charcoal body wash is packed with high-quality ingredients like charcoal powder, salicylic acid and cucumber extract to make your skin look and feel amazing all day. Plus – with notes of blue sage and citrus, you’re going to smell just as good as you look.
Here is the complete list of ingredients that give the charcoal body wash it’s look, feel, and other added benefits: Water, Sodium Laureth Sulfate, Cocamidopropyl Betaine, Lauryl Glucoside, PEG8, Salicylic Acid, Polysorbate 80, Fragrance, Propylene Glycol Charcoal Powder, Cucumis Sativus Fruit Extract, Glycerin, Glycol Distearate, Sodium Hydroxide, Cocamide MEA, Laureth-10, Disodium EDTA, Propylene Glycol Laurate.
ABOUT WUSH
DOES THE WUSH REALLY WORK?
Yes! WUSH generates a massaging triple jet stream of water that gently removes wax build-up. Check it out: https://blackwolfnation.com/pages/specialoffer-fb-v19
WON’T THE WUSH JUST PUSH THE WAX DEEPER IN YOUR EAR?
It’s the opposite! WUSH safely and effectively rinses out wax with a gentle, massaging triple-spray of water unlike a cotton swab that pushes wax in potentially compacting it further!
WILL THE WUSH LEAVE WATER IN MY EAR?
WUSH safely and effectively removes wax with a gentle massaging triple spray of water that is directed not down the middle but at the sides of the ear canal, allowing excess water and wax to be flushed from the ear.
CAN WUSH CAN BE USED ON PETS AND/OR CHILDREN?
No, please do not use the WUSH on pets, or children under the age of 15.
WILL WUSH HELP WITH TINNITUS?
Ouch, sorry to hear about the tinnitus. Please consult your physician before use if you have any pre-existing ear condition.
HOW LONG DOES IT TAKE TO FULLY CHARGE THE WUSH?
It takes approximately 2 hours to fully charge your WUSH unit, and the charge should last for several days.
ABOUT SONIC SCRUBBER
IS THE SONIC SCRUBBER CLEAN?
Sonic Scrubber’s antibacterial silicone bristles make it 35x more hygienic than regular nylon brushes. No more harsh germ-filled towels and scrubbers that introduce harmful bacteria.
IS THE SONIC SCRUBBER WATERPROOF?
The Sonic Scrubber is water resistant and can be used in the shower! (Though, because we care about you, do NOT get the product or charging cable wet or immerse in water while charging!)
I SEE THAT THE SONIC SCRUBBER CHARGER IS EXPOSED… IS THIS AN ISSUE?
Not at all! Our Sonic Scrubber device is equipped with a USB-C charging port which is fully waterproof even if exposed to water, so the exposed charger is not a problem. You can scrub away with confidence!
HOW LONG SHOULD THE UNIT STAY CHARGED FOR?
The Sonic Scrubber charge lasts for 5 hours on the highest setting when charged fully. If yours isn't holding a charge, first make sure that it's fully plugged in, and that the charging indicator light (yellow light) is on. If the light is on but the charge still doesn't last, try resetting the unit by unplugging it for a few minutes and then plugging it back in. If neither of these steps work, or if there is no charging light illuminated, please contact our customer service team at support@blackwolfnation.com – we’d be happy to further assist!
HOW DEEP OF AN EXFOLIATION CAN I EXPECT WITH THE SONIC SCRUBBER?
The Sonic Scrubber device provides gentle but firm exfoliation to leave your skin soft and rejuvenated. To enhance the exfoliation, use our Body Scrub with your Sonic Scrubber. Your skin will feel amazing!
