Where does Black Wolf ship?
If you live in 1 of the 50 states in the USA, Puerto Rico or Polite USA (Canada), we are more than happy to box up some Black Wolf and send it your way. If you live outside these locations, your day is coming. It just hasn’t come yet. Tag us @BlackWolfNation and let us know where you live and we’ll add you to the list!
How much do you charge for shipping?
Within the USA, Puerto Rico and Canada, standard shipping is always FREE on orders over $30! Otherwise we have a small flat fee of $3.99 for orders under $30. But if you are more of the instant gratification type and can’t wait, we offer a couple of other shipping speeds:
Expedited (2-3 business days): $6.99
(Please allow 1 to 2 days for us to receive and process your order)
When will my order ship?
When you place your order, it goes through a series of interconnected tubes called ‘the internet’. This stage takes only a few milliseconds. The hold up begins at the other end of those tubes: our secret warehouse in an undisclosed location (it’s in Florida, shhhh). Secret warehouses have strict labor laws against hiring non-supernatural beings. You can choose unicorns, trolls, yeti, anything magical really. We chose Gnomes because we like their little red hats. Very pointy. Anyway, gnomes will not process anything received after 1pm EST until the very next day because that’s when they take their union-mandated naps in the garden. Fortunately, what they lack in afternoon fortitude they more than make up for in administration of notification emails and you will receive one with a tracking number as soon as your order is shipped, one or two business days later.
tl;dr 1-2 business days after you place your order.
I’m having trouble tracking my order.
Occasionally, a carrier takes one or two business days to register a shipment status which, let’s be honest, can be frustrating. They should look into hiring some gnomes like we did. Cool pointy hats and absolute savages when it comes to paperwork. If your tracking number isn’t updating or working at all, shoot an email to firstname.lastname@example.org and we’ll happily look into it.
I live in Alaska/Hawaii/Puerto Rico. How long does shipping take?
Shipping to Alaska, Hawaii or Puerto Rico does tend to take a little bit longer than usual. Expect your order to arrive in 11-15 business days. Sure, it’s a longer wait, but you can do it! We believe in you!
Do you ship internationally?
Only if you count Alaska, Hawaii, Puerto Rico or Canada as international, which some people probably do, but we don't. Are we ever going to ship outside of Canada and the US? Probably! If only there was some way you could receive convenient and infrequent news in an exciting electronic letter format directly to your inbox. We could call it a newsletter. Come to think of it, we may already have something like that at the bottom of the homepage on this site…
How can I edit my shipping address?
Made a mistake, huh? It happens. Especially if you have really big thumbs and a tendency to mash keys. If your order is shipping to an incorrect address, just let us know by emailing email@example.com and we will sort you out. We got you.